Values, Factories, and Sustainability
What are the values that drive CAVALIER?
We have one goal: to have a lasting, positive impact on people and planet. We know that sounds bold - and it is - which is exactly why we are starting with the basics.
We believe that by focussing our efforts on helping people make simple, positive decisions about their clothing, they will feel confident and comfortable making bigger step-changes in their life.
What efforts are you making to protect and sustain the environment?
Every stage of our design and production process considers the positive and lasting impact CAVALIER can have on people and planet. Part of this is a commitment to using future-oriented fabrics that minimise their impact on the natural environment, and are manufactured in a renewable or sustainable way.
The silk-like softness of CAVALIER garments derives from Modal - a breathable, form-fitting fabric made from sustainably grown Austrian beech trees. Unlike cotton or other natural fabrics, Modal uses less water, land, and chemicals to produce, whilst being more durable, wrinkle-resistant, and sweat wicking.
We know that there is always room for improvement, and our design and operations teams are constantly assessing CAVALIER products and processes to identify where more sustainable adjustments can be made.
Where are CAVALIER garments made?
Every factory in the world has its own story and values, and CAVALIER is proud to work with MAS Holdings in Sri Lanka. MAS is a genuinely progressive factory, committed to treating its employees with respect, equality, and kindness. They have a comprehensive worker education program for it’s 70,000-person workforce, as well as financial planning training and free medical care. To find out more about MAS Holdings, click here.
Is your packaging recyclable/biodegradable?
The pouches that your items are shipped in are made from a biodegradable material that is suitable for composting, and come with the internationally recognised Ok Compost certification. The polythene bags that your garments are individually contained within are also biodegradable and are suitable for composting. The purpose of these polythene bags is to keep your garments fresh and protected during transit.
The paper that we use for the insert cards is FSC certified, and is produced in a responsible and socially beneficial manner. The FSC certification is internationally recognised as the "gold standard" designation for wood harvested from forests that are responsibly managed, environmentally conscious, and economically viable.
Do your shipping practices consider the environment?
Transportation plays a major role in reducing our carbon footprint, and we always use sea freight services between Sri Lanka and London to move our cargo. Transport via sea freight is the most carbon-efficient option we have, with a big ship producing roughly half as much carbon as a train, one-fifth as much as a truck, and nearly one-fiftieth of what an aeroplane would emit to accomplish the same distance.
In the UK, CAVALIER is partnered with Royal Mail who have developed a bold strategy, to address the areas where they have the biggest environmental impacts and the most leverage. Royal Mail has committed to be a net zero carbon business by 2050, a target that will be periodically reviewed and brought forward if possible.
How do you choose the people who model CAVALIER garments?
The fashion industry has spent far too long cultivating a notion of ‘the perfect body’, and we are here to change that. CAVALIER is wholly committed to promoting normal bodies, and we work with models, friends, and influencers who represent our customers. If you would like to model for CAVALIER, please get in touch.
What size underwear am I in CAVALIER?
Although our sizing is in correlation to standard international measurement, we recommend using the sizing chart to double-check your ideal size. You can view the CAVALIER sizing chart by clicking here.
If you need additional help, our online team can answer all your questions on sizing and fit. Simply contact us and include your typical size and/or measurements and we’ll get back to you with a recommendation.
What size bralette am I in CAVALIER?
Please contact us direct for further information.
What if I order the wrong size by mistake?
If you order the wrong size, and have not opened the sealed bag that your underwear is transported in, then you can return the item for an exchange.
I can’t find my size?
If you cannot see your size available to purchase, then please do get in touch with a member of our team. Although we might not be able to provide you with the garment in your size, bringing the matter to our attention may well influence our future design decisions.
How should I care for my underwear in the washing machine?
Please check the care label printed on the inside of your garment before washing for the first time. Most of our garments should be machine washed cold, no warmer than 30 degrees or on the delicate setting. It is always best to hang-dry our underwear to preserve the shape, elasticity, and softness.
Please do not tumble dry your CAVALIER garments or wash on a temperature above 30 degrees. This will help preserve both your garments and the planet.
Payments and Discounts
What forms of payment does CAVALIER accept?
CAVALIER accepts all major credit and debit cards.
Can I bundle promotions for a single order?
Promotions and offers cannot be used in conjunction with one and other. Where two discounts are applied the larger of the two discounts will be used.
What currency are your prices in?
Our products are priced in £GBP.
Can I purchase a gift card?
We’ll be launching out gift cards soon - for now we recommend purchasing an actual gift. The receiver will be eligible for free exchange or store credit for any size or style requests, so you can be sure they will still get the exact thing that they want.
How does CAVALIER’s friend referral work?
If you refer a friend using your unique referral link, you will receive £20 of CAVALIER store credit once they place their first order and it has shipped. Your friend will also receive 20% off their first order which will be considered a Final Sale item.
Please Note: Your referred friend must create an account prior to browsing the site. The credit will not automatically apply to your account if they miss this step.
If your friends have made their first purchase and it has shipped out, but you have not yet received your referral credit, please reach out to our Customer Experience Team here. Please have your friend's order number, email address, and full name available.